18.srpna 2011
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Linka poradenství v oblasti bezpečnosti
Bezplatná pomoc s problémy, které se týkají zabezpečení počítače, počítačových virů, nastavení firewalls a ochranou soukromí.
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Technická podpora pro předplatitele Microsoft Action Pack Subscription
Tel.: 841 300 300 / 3 / 1 (Po-Pá 8:00 - 20:00)
Email: profcz@microsoft.com
Technická podpora pro předplatitele MAPS. Rozsah technické podpory je vše mimo MS Games a MS Hardware.
Počet incidentů za 1 kalendářní rok: 3
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Telefonická podpora při ohrožení produkce - primárního podnikatelského zaměření u zákazníka. Omezeno pouze na situace, které lze řešit po telefonu.
Před použitím se partneři musí zaregistrovat podle instrukcí uvedených na stránce: http://support.microsoft.com/ActivateSupport
Upozornění: Službu Business Critical Phone Support mohou od 1.ledna 2009 využívat pouze ti partneři Registered Member, kteří jsou předplatitelé Microsoft Action Pack, členové Empower for ISVs nebo mají kvalifikaci Small Business Specialist.
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Využití znalostní databáze Knowledge Base a diskusních skupin je zcela zdarma, dostupné prostřednictvím internetu.
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